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List of the most frequently asked questions and troubleshooting solutions...
Frequently asked questions
Audio issue: Amazon Fire TV Audio Issue
Audio issue: Blue-Ray DVD player Audio Issue
If you connect your Blue-Ray DVD player to the projector, please set the Audio as PCM to get the sound to work.
Audio issue:Laptop Audio Issue
If you connect your laptop the projector, please set HDMI as the Audio output device instead of your laptop to get the sound to work.
Audio issue:Netflix Audio Issue
If you stream the movie from Netflix, please switch the audio in the Netflix settings to the Non 5.1 option then everything will work well.
Audio issue:External Speaker Audio Issue
Connection Issue: Smartphone Connection Issue
Connection Issue: Laptop Connection Issue
Please Choose HDMI as the input source, Connection Guide is as follow:
Connection Issue: Amazon Fire TV Stick Connection Issue
Please Choose HDMI as the input source, Connection Guide is as follow:
Connection Issue: Macbook Connection Issue
Please use Mini DisplayPort/Type-C to lightning adapter to connect Macbook to the projector. Choose HDMI as the input source and MStar Demo-HDMI as Sound Output Device, Connection Guide is as follow:
Connection Issue: PS4/XBOX/WII Connection Issue
Choose HDMI as the input source and Choose PCM as the Digital Audio Output, Connection Guide is as follow:
Operation Issue: Image Zoom Issue
Click OK Button on the projection image, the Forward/Backward/Zoom Operation will come out at the bottom of the screen. OR you can simply click the Source Button on the projector to enter the Zoom function quickly.
Operation Issue: Flip & Rear View Issue
Depending on how you positioned the projector, you may need to change the projection mode to get your projection images correctly.
Operation Issue: Full Screen View Setting Issue
Choose DMP as Input Source - Go to Movie - Go to your Flash Drive - Choose a Photo or Video - Click the SOURCE button again. The video will come to the full screen view successfully.